This reminds me of the last time I flew Southwest. They'd recently subdivided their letter system with numbers. Basically, you lined up based first by letter (A-C), then by number (1-60). While I'm sure that individually, the majority of people there were reasonably intelligent, it seemed that less than 10% could figure out that you were supposed to wait for your letter to be called, then line up in numerical order. It was chaos and took about 20 minutes for each group to figure out what was really a pretty basic system. If only a Southwest agent were there to instruct people in person.

Whatever leaders do, there are a whole lot of things they should not do. They should not do what the members of the team are there to do. Their vision is broader, and their role is to recognise important decision points, and opportunities and make plans, ie, be strategic. If they get buried in detail or meddle with team roles, they won't have the visions, and they will lose the team's confidence. How do they know what is important? Krishnamurti said that it's important to determine what is important. That's what the leader does.

Leaders help to set the agenda -- determine the priorities and motivate the troops -- who then help develop new opportunities and so it goes --

What do leaders do? Leaders inspire.

AMEN!!!!!