Monday, June 12, 2006

Corkscrews

So what do you think? I facilitated a session at a leading Consulting Firm and one of the partners said, “Without my computer I couldn’t do my job – I’d be lost.”

Interestingly, a number of the other partners challenged her. “What did we do before computers? You’re kidding right? What if you were marooned on a desert island…?” they asked. I’m sure you get the point.

I was a little surprised as this company prides itself on its deep intellectual orientation, yet here she was seriously and clearly unable to function without the technology crutch. It wasn’t about efficiency and a way to get to the problem; it had become the solution.

It seems to me our industry suffers from the same malady. Some people think technology is the solution—the end, versus a means to an end.

Some think because we can, we should. This is a step beyond permission marketing. It’s about customer centric thinking: listen to me; understand me; and care about me, then by all means, use technology to make it more interesting and the experience more fulfilling. But never ever assume that without technology you can’t connect or technology forms the basis of my relationship.

As one of my favorite quote sources said:

“Reminds me of my safari in Africa. Somebody forgot the corkscrew and for several days we had to live on nothing but food and water.”
- WC Fields

I trust all Wunderpeople would figure out how to open that bottle of wine, at least if it was good wine…

Posted by David on 06/12 at 11:07 AM
(4) CommentsPermalink
  1. :bug: That's the danger of technology. That's why I like to leave my cell phone at home so I can "survive" for a couple of hours without it, and that's why I haven't set up the internet at home jet. I think we're living the communications revolution, but, am I the only one who is a little scared? will we be able to survive without it when it is not available? I hope so!

    Posted by Gonzalo  on  2006-06-12 20:21:49

  2. you've hit on one of my bugaboos (to continue the word theme here). sometimes working on a computer allows us to believe we are doing something when in fact we haven't come up with a compelling idea that will drive action — we simply have some interesting techniques or a nice layout. i'm at my happiest when i see people starting an idea with a paper pad, and once it's clear, seeing how is can be made stronger by execution via technology. call me old fashioned. better yet, to pick up on w.c. fields, order me an old fashioned.

    Posted by mark horn  on  2006-06-12 20:42:12

  3. Creativity is one of the victims of technology, not only in advertising, but in many art forms. Great ideas are very difficult to see now days because we are distracted by spectacular skills of art directors who use their computers prodigiously creating beautiful images. But our business is all about ideas, ideas to sell our clients products, and even if we make them look good (that’s the idea) we also need to be profound or hilarious or emotional in our message. Movies are having the same problems, it’s very difficult to find a good movie that is not filled with special effects that cover the poorest of scripts. So we should go back to the basics in our creative process, let the good ideas flow and finally let the computer help.

    Posted by Luis Gonzalez  on  2006-06-13 16:43:34

  4. Like Mark Horn, i too feel happy working with my pen and writing pad. I never tire of telling creative people that the greatest computer is in your head. Solve the problem there, figure out the what and the how of the communication there, put it down on a writing pad and then hit the PC... you will end up achieving more.

    Posted by Murali Gopal  on  2006-06-15 05:45:45

Page 1 of 1 pages